State Farm® Insurance Agent Bob Boswell Jr
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joseph Rachford
October 22, 2024
5
out of
5
rating by Joseph Rachford
"Very helpful for or questions."
We responded:
"Thank you, Joseph! We’re glad to hear that you found our team helpful with your insurance needs and inquiries. We’re here to assist you when you need us! -Bob"
patricia ntumba
July 30, 2024
5
out of
5
rating by patricia ntumba
"Erick was really professional"
We responded:
"Thank you for your feedback on our office, Patricia! We're glad to hear that Eric provided excellent service and a positive experience for you. Give us a call or stop by if we can further assist you with your insurance needs. -Bob"
Kelly Fife
June 13, 2024
5
out of
5
rating by Kelly Fife
"I called to get insurance it was so quick and easy. And I saved a bunch. Eric was extremely nice and easy to work with. I am so glad I switched."
We responded:
"Thanks for the 5 star review, Kelly. I'm glad Eric was helpful and we saved you money. We appreciate your business! -Bob"
Catherine Holtzapfel
May 7, 2024
5
out of
5
rating by Catherine Holtzapfel
"I cannot speak highly enough of my experience at Bob Boswell State Farm, specifically, my experience with Eric Richmond, marketing coordinator. A+ customer service! Eric is knowledgeable, personable, enthusiastic, easy to contact, and very responsive to calls, emails, texts, etc. I was previously working with another insurance group, but the quotes and coverage (home and auto) at State Farm were much better. The entire process was seamless and much easier than expected, all done over the phone. Definitely recommend!"
We responded:
"Catherine, thank you for the great review. We're so glad that we were able to resolve your issue and that Eric was able to provide an excellent experience. We look forward to serving you for all your insurance needs. -Bob"
Louie Lefite
April 2, 2024
5
out of
5
rating by Louie Lefite
"Prompt response to my email msg. Personable and patient with explaining answers I needed. Proposed solutions, Provided precise price. I am perfectly pleased."
We responded:
"It is great to know you received prompt and clear responses, along with detailed information to assist with your insurance needs. We're delighted you're pleased with our service. Thank you for sharing your experience! -Bob"
Latoya Williams
April 1, 2024
5
out of
5
rating by Latoya Williams
"Bob was amazing. So glad he was my agent. He was friendly and got me everything I needed"
We responded:
"Latoya, we're thrilled to hear about your positive experience with our Bob Boswell Jr. State Farm team! It's great to know our friendliness and efficiency in meeting your insurance needs has made such a good impression. Thank you for sharing your appreciation, we're so glad to work with you! -Bob"
Jays Baby
March 18, 2024
5
out of
5
rating by Jays Baby
"Eric was great fast quote fairly priced."
We responded:
"Thank you so much for sharing your positive experience with Eric and our State Farm office. We're thrilled to hear that you had a positive experience. Our team is here to help with your insurance questions and/or needs. We look forward to serving you again soon! -Bob "
Cory Wilkin
February 26, 2024
5
out of
5
rating by Cory Wilkin
"A great experience switching to State Farm. I got a great rate and easy to sign up! Thank you Bob Boswell Jr. and State Farm!"
We responded:
"Thank you for your wonderful review, Cory! You can always count on premier customer service from our State Farm office. We certainly do love saving money for our Good Neighbors. If you have any other questions about your insurance with us, please give us a call or stop by, we're always happy to help! "
James Summers
February 16, 2024
1
out of
5
rating by James Summers
"I had been a client of State Farm for several years and I recently cancelled my policy due to "skyjacked" rates. An underinsured motorist ran a red light, injuring me and totaling out my vehicle. I had to make a claim on my own policy because the other driver didn't have enough coverage. This is when my rates went up roughly $50 per month!! Shame on you, Bob Boswell and shame on you, State Farm. You got sued and rightfully so. I am now with Ky Farm Bureau and I'm back to paying what I consider a reasonable rate. Do not settle for State Farm, as I had to go through living nightmares after this accident. These people are crooks. -James Summers"
We responded:
"James, we're so sorry to hear about the experience you had with an uninsured driver. We don't like when that happens either. Luckily, our rates are determined by a number of factors that include age and gender, location, driver records, type of vehicle, coverage limits, claims history, occupation, marital status, and usage and mileage. It's important to note that insurance companies use various algorithms and statistical models to calculate rates. We wish you the best with your new insurance company, we appreciate your previous loyalty and hope the limits they've set you up with are sufficient should another uninsured accident happen. -Bob"
AUBREY NOBLE
January 17, 2024
5
out of
5
rating by AUBREY NOBLE
"Really easy to communicate with and helped out alot."
We responded:
"Aubrey, thank you for the 5-star review and kind words! I'm so glad our State Farm team was able to assist you effectively! We’re happy to help. -Bob"
Nakia Hamilton
January 15, 2024
5
out of
5
rating by Nakia Hamilton
"My experience with customer service has been the best By Far"
We responded:
"Thank you for your kind words, Nakia! We're thrilled to hear that you've had a positive experience with our customer service at Bob Boswell Jr. State Farm. We appreciate your business! -Bob"
Steve Jackson
January 15, 2024
5
out of
5
rating by Steve Jackson
"Switching to State Farm was a great money saver for my Dad and I. Eric was very helpful and made the whole process a breeze!"
We responded:
"Steve, we're thrilled to hear that your transition to State Farm went smoothly with Eric's help! Thank you for choosing Bob Boswell Jr. State Farm, and we look forward to continuing to serve your insurance needs! -Bob"
Tracy Webster
January 11, 2024
5
out of
5
rating by Tracy Webster
"Very polite and very helpful thanks to all that you've done"
We responded:
"Thank you, Tracy, for your kind words! We're delighted to hear that you found our service polite and helpful. Your appreciation means a lot to us at Bob Boswell Jr. State Farm! - Bob"
Dorothy Hodge
January 9, 2024
5
out of
5
rating by Dorothy Hodge
"Was easier than I was expecting to get insurance that you can afford thank you so much"
We responded:
"Dorothy, thank you for your kind 5-star review and for taking the time to leave your positive feedback! We appreciate you! - Bob"
Rick VanHoose
January 4, 2024
5
out of
5
rating by Rick VanHoose
"Awesome prices and service"
We responded:
"Rick, thank you for the 5-star review! We're thrilled to know we've met your expectations at Bob Boswell Jr. State Farm and appreciate your support! - Bob"
Josh bradshaw
December 16, 2023
1
out of
5
rating by Josh bradshaw
"Like a good neighbor we'll deny your claim and send you a letter telling you to repair it or you'll be dropped. You pay for coverage but everything is excluded"
We responded:
"Hi Josh, I apologize that your experience hasn’t gone according to expectations and I appreciate your feedback. It appears that our explanation was unsatisfactory about the homeowner’s policy. To our knowledge all homeowners insurance policies cover sudden and accidental direct physical damage so improper installation or maintenance will not be covered in a claim. If you have further questions about your policy, we’re happy to answer them for you. -Bob"
Todd Richmond
December 8, 2023
5
out of
5
rating by Todd Richmond
"Very professional and helpful."
We responded:
"Thank you, Todd, for your kind feedback on Bob Boswell State Farm! Your review means the world to our team! - Bob"
christopher Boone
December 5, 2023
5
out of
5
rating by christopher Boone
"Exceptional customer service! Quote process was quick & easy. Glad to be a client!"
We responded:
"Christopher, thank you for the positive feedback on our office! Our Bob Boswell Jr. State Farm team prides itself on prompt and attentive service for your insurance needs! Thank you for choosing us! - Bob"
Robert Luffman
December 2, 2023
5
out of
5
rating by Robert Luffman
"I have never delt with a more Professional agency In 50 Years of buying insurance"
We responded:
"Robert, thank you so much for the feedback and support. It's great to hear you've had a positive experience with our office! - Bob"
Liz Davenport
November 29, 2023
5
out of
5
rating by Liz Davenport
"The staff here is prompt, friendly, and knowledgeable. Cynthia was able to take care of my requests within the same day that I contacted her, and was very helpful and knowledgeable when answering my questions. Good customer service overall, would recommend this office for your insurance needs!"
We responded:
"Thank you for your glowing review! We're delighted to hear that Cynthia provided prompt and knowledgeable assistance. Our Bob Boswell Jr. State Farm team appreciates your recommendation and looks forward to continuing to serve your insurance needs with excellent customer service! - Bob"
Melvin sweeney
November 17, 2023
5
out of
5
rating by Melvin sweeney
"Saved me a lot of money Chelsea was very helpful and professional had a excellent experience"
We responded:
"Thank you, Melvin, for the awesome feedback! I'm pleased Chelsea was able to assist you with your insurance inquiries. Thank you for choosing us! - Bob"
Belinda Kelly
August 21, 2023
3
out of
5
rating by Belinda Kelly
"I have had insurance with them for a long time I trusted them to do right by me when I added my house but when I put in a claim some 5 or 6 years later they said I set my deductible at 5000.00 there's no way I would have done that. it was supposed to be 500.00 now. There is no way I can use this insurance after all this time. I'm sorry, but I will not send anyone there anymore. Make sure you check your deductibles."
We responded:
"Hi Belinda, we're sorry for your frustrations. We're happy to review your policies with you. Please reach out to us with any questions we can assist with. -Bob"
Cait McDaniel Jansen
August 9, 2023
4
out of
5
rating by Cait McDaniel Jansen
"I’ve had insurance here over 10 years. I love Bob he is an amazing guy. Agents have come and gone and I’m really sad most of his original staff that I signed up with are no longer with his office. The reason I’m giving 4 stars now, is the agent I just spoke to at his office, I felt belittled and treated me as if I was stupid and had a major attitude problem. This is the first time I’ve ever felt this way in a decade here. But 5 stars definitely for the auto insurance anytime I’ve ever had any issues I’ve always been taken care of."
We responded:
"Cait, I appreciate your trust over these last 10 years. I am sorry you did not have a positive experience with one of our Team members. As you point out, we do have new Team members that are learning the "Bob Boswell Insurance way" of communicating with the people who trust us with their insurance business. I will use your comments as a training opportunity. We are here to serve your needs and that should not be in a matter that makes you feel "stupid" or unimportant. Thanks again for your compliment and for your input. "
Diane Bielo
June 26, 2023
5
out of
5
rating by Diane Bielo
"Bob is absolutely amazing. He has been my parents' insurance agent for 30 years and mine for as long as I've been old enough to have my own insurance policies. Most recently, I was struggling with getting information on a claim I had submitted. Bob truly cares about his customers. He scheduled a meeting with me where he came to my house and we sat at the kitchen table like old friends while he explained all the possible outcomes of the claim and then promised me he would look into things and get back to me. I had answers within a few days. I will recommend Bob Boswell to anyone and everyone looking for an insurance agent in the NKY area."
We responded:
"Hi Diane - Thank you for your loyalty and for taking the time to write this amazing review of our business! We take pride in being a Good Neighbor to heart and have for more than 40 years now. We love helping our customers through thick and thin, so if we can help with any questions, we're always here to help you make life go right. - Bob"
Alex Moore
June 20, 2023
5
out of
5
rating by Alex Moore
"Been with Bob for 39 years and love them!!"
We responded:
"Hi Alex - Thank you for taking the time to leave us a 5-star review, and thank you so much for your loyalty towards our business. We appreciate you and let us know if we can help you with any questions that you may have in the future. We're always happy to help! - Bob"